Privacy Policy

1 Introduction

Takkoush Flowers ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your data when you use our website or place an order.

2 What Data We Collect

When you place an order or contact us, we may collect the following information:

• Personal details: Full name, email address, phone number
• Delivery information: Delivery address, city, and any special instructions
• Payment information: Processed securely by Bank of Beirut / Mastercard — we do not store card details
• Communication data: Messages sent via WhatsApp or our website
• Usage data: Pages visited, browser type, device information (collected anonymously via analytics)

3 How We Use Your Data

We use the information we collect to:

• Process and fulfill your flower orders
• Contact you regarding your order status or delivery
• Respond to your inquiries via WhatsApp or email
• Improve our website and services
• Send you promotional offers (only if you have opted in)
• Comply with legal obligations

4 Data Sharing

We do not sell, rent, or trade your personal information. We may share your data only with:

• Payment processors: Bank of Beirut / Mastercard — for secure payment processing
• Delivery partners: Only the information needed to complete your delivery
• Legal authorities: If required by law in Lebanon

5 Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure. Our payment gateway uses SSL encryption and complies with PCI DSS standards. However, no method of transmission over the internet is 100% secure.

6 Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can disable cookies through your browser settings, though this may affect some functionality.

7 Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time

To exercise any of these rights, contact us via WhatsApp at +961 81815059.

8 Data Retention

We retain your personal data for as long as necessary to fulfill your orders and comply with legal obligations. Order records are kept for a minimum of 3 years for accounting purposes.

9 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

10 Contact Us

For any privacy-related questions or concerns:

• Phone / WhatsApp: +961 81815059
• Instagram: @flowerstakkoush
• Website: takkoushflowers.com